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Delivery & Returns

We deliver by Parcel Force courier to addresses in the United Kingdom (which we define as England, Wales, Scotland, Northern Ireland and all off-shore islands except the Channel Isles).

 

In the case of deliveries by courier, you may choose a delivery address which is different to your billing address.

 

A signature confirming receipt is required for delivery. If there is no-one available at the delivery address to accept the order, the courier will leave a card asking you to arrange collection from your nearest depot, or to arrange a re-delivery.

 

When placing an order with us we understand communication is important so you will receive an email updating you on delivery/ order process.

 

UK AND IRELAND DELIVERY CHARGES AND TIMES

DELIVERY TYPE

£GBP

DELIVERY TIMES

COURIER

UK standard delivery

6.00

Allow up to 3-5 working days

ParcelForce

Ireland delivery

10.00

Allow up to 5-7 working days

Air Sure

  

INTERNATIONAL DELIVERY CHARGES AND TIMES

Please contact us directly at onlineshop@jameslakeland.net for information on your international delivery. The price you pay depends on the destination country and the size and weight of your item.

 

TRACKING YOUR ORDER

When our courier collects your parcel from us for delivery, you will receive an order despatch email with a unique tracking number which you can use to check on the progress of your order.

To track your UK delivery visit http://www.parcelforce.com/track-trace and enter the tracking number emailed to you upon despatch of your order. 

For your Ireland delivery visit https://www.royalmail.com/track-your-item and enter the tracking number emailed to you upon despatch of your order.

 

CHRISTMAS HOLIDAY SEASON DELIVERIES

The office will be closed from 24th December 2015 - 4th January 2016, any urgent enquires please email onlineshop@jameslakeland.net 

Please note that due to high demand during the Christmas period, delivery time is extended to the following:

Delivery type

£GBP

Delivery times and info

Courier

UK standard delivery

6.00

Allow up to 4-6 working days

ParcelForce

Ireland delivery

10.00

Allow up to 6-8 working days

Air Sure

 

 

For UK deliveries the 14th December 2015 is the last chance to guarantee your order is delivered before Christmas day.

For Ireland deliveries the 11th December 2015 is the last chance to guarantee your order is delivered before Christmas day.

Please contact us directly for information about international delivery during this period.

 

RETURNS

If you’re not completely satisfied with your order you can return it to us within 14 days of receiving your item using the following method:

  1. Complete the returns form attached to your invoice
  2. Ensure the garment is unworn and returned in its original condition
  3. All labels must be attached and the garment to be in the original packaging
  4. Take your parcel to any Post Office ensuring you obtain a receipt for proof of postage. We recommend you using recorded delivery. Please note we do not refund return shipping costs.
  5. You will be notified by email once your return has been received and processed. 

 

EXCHANGES

If you wish to exchange your garment, follow the returns method as above along with emailing us at onlineshop@jameslakeland.net with information about what item, size or colour you wish to exchange your garment for.

When we receive your returned garment we will send out your exchange following the standard delivery times for the UK, Ireland or International.


REGISTERED DETAILS

James Lakeland Limited
4 New Cavendish Street,
Marylebone, London,
W1G 8UQ
United Kingdom

T: + 44 (0)20 7636 7130
F: + 44 (0)20 7636 7140

Registered in England and Wales No. 2855790
Vat Registration No. 627952313


PRODUCT ADVICE

Would you like more information on the products featured on our website? Some styling advice? Help choosing the perfect gift? Our Fashion Advisors try on every item we sell and can answer all your questions.

We are available Monday - Friday, 9am - 6pm, excludes all bank holidays.

Call: 020 7636 7130

Email: onlineshop@jameslakeland.net

 

We welcome any feedback or enquiries on your delivery, returns or order quieries. Please contact us Monday - Friday 9am -6pm and one of the E-commerce team will be happy to help.

E: onlineshop@jameslakeland.net                          T: 02076367130