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Delivery & Returns

We deliver by a TNT courier to addresses in the United Kingdom and Internationally. 

When placing an order with us we understand communication is important so you will receive an email updating you on delivery/ order process.

Delivery Charges and Times

DELIVERY TYPE

£GBP

DELIVERY TIMES

COURIER

UK standard delivery

6.00

Allow up to 2-3 working days

TNT

International delivery (includes Ireland) 

10.00

Allow up to 3-5 working days

TNT  

 

TRACKING YOUR ORDER

When our courier collects your parcel from us for delivery, you will receive an order despatch email with a unique tracking number which you can use to check on the progress of your order.

Please click here to track all TNT parcels.

 

Christmas Holiday Season Delivery

Please note that due to high demand during the Christmas period, delivery time is extended to the following:

Delivery type

£GBP

Delivery times and info

Courier

UK standard delivery

6.00

Allow up to 4-6 working days

TNT

International delivery (includes Ireland) 

10.00

Allow up to 6-8 working days

TNT 

 For any enquires please email onlineshop@jameslakeland.net 

 

Returns Policy

When trying on your item(s) please handle all with care. Item(s) must be returned to us intact, and undamaged. Please be cautious of make-up, perfume or deodorant which may leave a scent or mark. We will be unable to accept the return of any item(s) where these instructions have not been followed.


Within your parcel you’ll find a reason for returns form. Please take care to fill in the reason for return completely. Giving accurate reasons for why you are returning your product(s) is important, as it allows us to provide better products and better service for our customers.


If you wish to return a garment from an online purchase, you can return your order for free to one of our stand-alone stores:

• 4 New Cavendish Street, Marylebone, London, W1G 8UQ
• 134 St John’s Wood High Street, London, NW8 7SE
• 72A High Road, Bushey, WD23 1GE
• 50 High Street, Pinner, HA5 5PW
• 7 Alderley Road, Wilmslow, SK9 1HY
• 133 Hyndland Road, Glasgow, G12 9JA


Once we’ve received your returned item(s) we will send you an email to confirm your refund, which will be processed within 3–5 working days of receipt. You can expect the refund to reach your account within 3-5 working days. If after 10 working days you have not received an email from us, call on 020 7636 7130 or email at onlineshop@jameslakeland.net with your order number as reference so that we can investigate further.


UK Return Procedure


We offer free UK returns on all our online orders.

If you decide to return any item(s) it must reach us in its original state 14 days from the date you receive your item(s). On receipt of the returned item(s) we will refund the price paid for the goods to the original payment card. Delivery costs will not be refunded (exceptions apply).

For UK returns you can request a free collection with TNT:

• Simply call TNT free on 0800 100 600 to book your collection
• Quote the James Lakeland Account Number: 0700532447
• Pack up your parcel
• Peel off the barcode label on the back and place it on the front of your parcel
• Fill in your address in 3. From (Collection Address)
• Keep the package copy for yourself as proof of collection and give the TNT copy to the driver on collection

International Return Procedure

International customers (including Ireland), have 28 days to return your items using a courier of your choice. We regret that James Lakeland is unable to provide freepost returns to International customers.


We advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification from James Lakeland.

Please return your order to:

James Lakeland,
99a Great North Road,
East Finchley,
London, N2 0FB

EXCHANGES

For an exchange please email onlineshop@jameslakeland.net stating the item(s) and size(s) you wish to exchange. Please note exchanges can only be made for a different size or colour of the same product and are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned. If an item has been reduced in price there will be no credit. 

REGISTERED DETAILS

James Lakeland Limited
4 New Cavendish Street,
Marylebone, London,
W1G 8UQ
United Kingdom

T: + 44 (0)20 7636 7130
F: + 44 (0)20 7636 7140

Registered in England and Wales No. 2855790
Vat Registration No. 627952313


PRODUCT ADVICE

Would you like more information on the products featured on our website? Some styling advice? Help choosing the perfect gift? Our Fashion Advisors try on every item we sell and can answer all your questions.

We are available Monday - Friday, 9am - 6pm, excludes all bank holidays.

Call: 020 7636 7130

Email: onlineshop@jameslakeland.net

 

We welcome any feedback or enquiries on your delivery, returns or order quieries. Please contact us Monday - Friday 9am -6pm and one of the E-commerce team will be happy to help.

E: onlineshop@jameslakeland.net                          T: 02076367130